Refund Eligibility
Members may request a refund within 14 days of purchase only if the personalized plan has not yet been delivered.
If a refund is approved, 10% of the package value and any payment processing fees will be deducted from the refund amount.
Non-Refundable Cases
Refunds are not available in the following situations:
- The personalized plan has already been delivered.
- More than 14 days have passed since the purchase date.
- The request concerns personal issues unrelated to Diet & Cheat.
- The member has started receiving services included in the program.
Service-Related Issues
If a member experiences an issue believed to be caused by Diet & Cheat, the case will be reviewed by management.
If the issue is confirmed, compensation may be provided in the form of:
- Free additional service period.
- Upgrade to a higher program.
Compensation is subject to management approval.
Program Freeze Policy
Members may request to pause their subscription according to the program freeze policy.
Failure to notify the team before stopping participation may result in the subscription continuing as active and may lead to automatic cancellation according to program terms.
Refunds are not available for inactive memberships that were not officially frozen.
Refund Processing
All refund requests are reviewed by management.
Approved refunds are processed within 14 days from the approval date.
Payment gateway and transfer fees may be deducted where applicable.
Call Recording Notice
Please note that all calls may be recorded for quality assurance, training, and service improvement purposes.
Need Help?
For questions please contact our support team.
info@dietncheat.com
+20 108 023 4707